Kintara
Sign in

Acceptable Use Policy

Last updated November 6, 2026

This policy applies to everyone who uses the Kintara platform to place or answer calls, send messages or handle data, and forms part of the Terms of Service. The customer is responsible for its own use and for its users and callers.

1. Calls and telemarketing

  • Get the consent the law requires before placing autodialed, prerecorded or AI-voice calls (including under the Telephone Consumer Protection Act), and keep records of it.
  • Scrub call lists against the National Do Not Call Registry, state lists and your own internal do-not-call list, and honor opt-outs promptly.
  • Call only during legally permitted hours in the recipient’s time zone.
  • Identify the business, and give a way to opt out.

2. Text and email messages

  • Send texts only to people who opted in, include opt-out instructions (STOP) and honor them immediately.
  • Register your brand and campaigns (A2P 10DLC) accurately and follow carrier and CTIA messaging rules, including limits on prohibited content such as unlawful lending, gambling and illegal substances.
  • Follow CAN-SPAM for email: accurate sender and subject lines, a physical address and a working unsubscribe.

3. Caller identity and AI disclosure

  • Do not spoof caller ID or hide your identity; use only numbers you own or are authorized to use.
  • Do not impersonate a person, business, government body or emergency service.
  • Disclose that the caller is speaking with an AI assistant wherever the law or a carrier requires it, and when asked.

4. Call recording

Recording laws differ by place, and several US states require every party’s consent. You are responsible for giving the notice or getting the consent required for the people you call and who call you, and for turning recording off where you cannot.

5. Content

Do not use the platform to create, send or say anything that is:

  • Unlawful, fraudulent, deceptive or misleading;
  • Harassing, threatening, abusive or discriminatory;
  • Sexually explicit involving minors, or otherwise exploitative;
  • Infringing on others’ rights, or collecting data you have no right to.

6. Emergency services

The platform is not a replacement for emergency services. Do not rely on it to reach 911 or to handle emergencies; agents should tell callers in an emergency to hang up and call 911.

7. Health information

Do not put protected health information (PHI) into the platform until a Business Associate Agreement is signed for your account.

8. Security and platform abuse

  • No malware, scanning, probing, scraping or attempts to bypass access controls or limits.
  • No overloading the service or sharing sign-in credentials.
  • No reselling or reverse engineering outside an agreement with Kintara.

9. Enforcement and reporting

We may investigate, throttle, suspend or end use that breaks this policy or exposes the platform, carriers or others to risk, and may cooperate with law enforcement and carriers. Report abuse to privacy@kintaragroup.com.