Terms of Service

Kintara provides an AI voice receptionist and outbound calling platform: AI agents that answer and place phone calls, book appointments, send text and email messages, and a dashboard with calls, recordings, transcripts and reports, plus integrations with tools such as calendars, practice management systems and CRMs. We may improve and change the service over time; we will not materially reduce the core features of a paid plan during its term.

You must give accurate information, keep sign-in details secure, and are responsible for what happens under your organization’s accounts. Each user needs their own login. Tell us promptly at privacy@kintaragroup.com if you suspect unauthorized access. You must be able to enter into contracts on behalf of the Customer.

You are responsible for how you use Kintara to contact people. In particular, you will:

• Get and keep any consent the law requires before Kintara calls or texts someone on your behalf, including consent for automated or AI-generated calls and messages, and honor opt-out requests.
• Follow the laws that apply to your calls and messages, such as the Telephone Consumer Protection Act, telemarketing and do-not-call rules, state call-recording and AI-disclosure laws, and carrier messaging rules.
• Tell callers where required that calls may be recorded and that they are speaking with an AI assistant.
• Provide accurate business information for phone number and messaging registration.

You will not use Kintara to:

• Break the law, or harass, deceive or defraud anyone;
• Send spam, or call or text people who have not consented where consent is needed;
• Impersonate a person or organization without authorization;
• Upload malware or try to break, overload or get around the security of the service;
• Copy, resell or reverse engineer the service, or use it to build a competing one.

We may suspend use that breaks these rules or puts the service, our providers or other people at risk, and will tell you when we do unless the law or the risk prevents it. The full rules are in our Acceptable Use Policy, which forms part of these terms.

Kintara’s agents use AI models and can make mistakes, mishear callers or give incomplete answers. You decide what your agents say and do, and you should review their scripts, booking rules and results. Kintara’s agents do not give medical, legal or emergency advice; for emergencies, callers should be told to hang up and call 911. You are responsible for decisions you make based on the service’s output.

You own the data you and your callers put into Kintara (“Customer Data”). You give us permission to use it only to provide, secure and support the service for you, as described in our Privacy Policy. We do not sell Customer Data or use it to train generalized AI models. You are responsible for having the right to share Customer Data with us. Where we process personal data on your behalf, our Data Processing Addendum applies. Healthcare Customers subject to HIPAA must sign our Business Associate Agreement before putting protected health information into Kintara.

When you connect a third-party service, such as Google Calendar or a practice management system, you authorize us to exchange data with it on your behalf. Your use of that service is governed by its own terms, and we are not responsible for it. Use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements, as described in our Privacy Policy.

You agree to pay the fees for your plan and for usage, such as call minutes, phone numbers and messages, as shown in the app or your order. Fees are billed in advance for subscriptions and in arrears for usage, are non-refundable except where the law or these terms say otherwise, and exclude taxes. We may suspend the service if payment is more than 15 days late, after notice. We will give at least 30 days’ notice of price changes, which apply from your next billing period.

Kintara and its software, designs and branding belong to Kintara and its licensors. Subject to these terms and payment, we give you a non-exclusive, non-transferable right to use the service for your business during your subscription. If you send us feedback, we may use it without obligation to you.

Your subscription runs for the period you chose and renews unless cancelled before the renewal date. Either party may end these terms if the other materially breaches them and does not fix the breach within 30 days of notice. When the service ends, you can export your Customer Data for 30 days, after which we delete it as described in our Privacy Policy.

Except as expressly stated in these terms, the service is provided “as is” and “as available”. To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not promise the service will be uninterrupted or error-free, or that phone carriers and other third-party services will always be available.

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits, revenue or data, and each party’s total liability under these terms is limited to the amounts you paidKintara in the 12 months before the claim. These limits do not apply to your payment obligations, to a party’s indemnity obligations, or to liability that cannot be limited by law.

You will defend and indemnify Kintara against third-party claims arising from your Customer Data, from calls and messages made at your direction without the required consent, or from your breach of sections 3 or 4.

These terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules. We may update these terms; we will post the new version here and, for material changes, notify you at least 30 days in advance by email or in the app. Continued use after the changes take effect means you accept them. If a provision is unenforceable, the rest stays in effect. Neither party may assign these terms without the other’s consent, except in a merger or sale of its business.

Questions about these terms or the service: email privacy@kintaragroup.com.